I have recently had reason to focus on the area of monitoring of social media which has involved looking once more at the whole range of black box monitoring solutions that are out there. This has caused me deep feelings of confusion and uncertainty.
The reason is this: when I do monitoring for a client, or advise a client on how to do monitoring, this is what I do. Continue reading ‘Is much of social media monitoring snake oil – or have I missed something?’
@obionyeaso