Social media and the shift of trust from institutions into processes
This is actually chapter 6 from my book. I have put it here in order to liberate it from a restrictive means of distribution – so it can operate effectively in the social digital space. The liberation of content from a restrictive means of distribution is, of course, what the social media revolution is all about. Apologies therefore for its reference to other chapters and concepts not similarly liberated (unless you wish to buy the book of course).
Back in chapter two I mentioned that I think one of the most profound changes that the world of social media is heralding is a shift of trust from institutions into processes. The reason this is so important is that trust (and its close cousin influence) is the single most important commodity upon which all societies are built.
We live in a society where trust lives in institutions. We trust banks to look after our money, because there isn’t another way to create the bonds of trust necessary to conduct financial transactions at any form of scale (insert your own joke about trust and bankers here). We trust the media to present to us a representation of the truth (insert your own joke about…). We also trust governments… (say no more). We are, perhaps co-incidentally, at the moment suffering a reversal in our trust of institutions but perhaps this may be more than just co-incidental. Part of the reason may be that we are starting to see other ways to scale the creation of trust, that don’t rely on its management within institutions. There is nothing like a bit of competition to create dissatisfaction with the established order. Continue reading