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Why social media is a dangerous concept
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Truth in Twitterland
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Public communication in the evolving media landscape: adapt or resist?
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First TweetDeck now Google Reader
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Link to the presentation at Bilgi University
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Advanced social media training – it’s what I do
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TweetDeck is to be killed. Why, and what wider implications might this have?
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Eurostar: good traditional customer service, poor social customer service
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Big Data: gold mine or fool’s gold?